Making time fly: ISU professor studies how to moderate waiting time with customers

We've all been there. You decide to go out for dinner and after being seated, you can't get service from the wait staff. Or you're at the airport waiting on flight delays and stuck in the customer service line, desperately trying to get answers.

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<p><a href="http://www.physorg.com/news120492260.html">Making time fly: ISU professor studies how to moderate waiting time with customers</a></p> <p>We've all been there. You decide to go out for dinner and after being seated, you can't get service from the wait staff. Or you're at the airport waiting on flight delays and stuck in the customer service line, desperately trying to get answers.</p>