Offshoring: Where's the value?

U.S. firms that offshore customer service may save money on labor costs, but they also pay the price in terms of unhappy customers, say University of Michigan researchers.

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<p><a href="http://www.physorg.com/news134752619.html">Offshoring: Where's the value?</a></p> <p>U.S. firms that offshore customer service may save money on labor costs, but they also pay the price in terms of unhappy customers, say University of Michigan researchers.</p>