Spy software used in call centers

Forrester Research of Cambridge, Mass., said sales of "emotion detection" technology to corporate call centers has reached $400 million annually.

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<p><a href="http://www.physorg.com/news80412604.html">Spy software used in call centers</a></p> <p>Forrester Research of Cambridge, Mass., said sales of "emotion detection" technology to corporate call centers has reached $400 million annually. </p>