China says HP violated customer rights rules
March 19, 2010
This file photo shows a technician inspecting a discarded Hewlett-Packard (HP) laptop computer. China's product-quality watchdog said US computer maker HP violated Chinese consumer rights rules, after an investigation into complaints about faulty laptops from dozens of customers.
China's product-quality watchdog said US computer maker Hewlett-Packard violated Chinese consumer rights rules, after an investigation into complaints about faulty laptops from dozens of customers.
The General Administration for Quality Supervision, Inspection and Quarantine has ordered HP to "strictly abide by" Chinese rules concerning repair, replacement and return of faulty products.
The agency said HP failed to deal with customer complaints in accordance with the rules and it "has to improve after-sales service and address quality problems in some of its laptops responsibly", according to the statement posted on its website Thursday.
The investigation found problems in a number of HP Pavilion DV2000 and Compaq Presario v3000 notebooks, which led to crashes, black screens and overheating.
Another six HP laptop models were found to have defects in display screens, the statement said.
The statement came after the quality watchdog said on Sunday it was investigating complaints filed by 60 laptop users that certain HP computers were defective.
On Monday, HP issued an apology and extended the warranty for relevant laptops.
(c) 2010 AFP
-
HP recalls laptop batteries over fire hazard
May 14, 2009 |
not rated yet |
0
-
HP Offers AMD Processors on New Notebook Lineup
Jun 14, 2005 |
not rated yet |
0
-
HP, Cingular team on wireless laptops
Apr 05, 2006 |
not rated yet |
0
-
Potential Problems for Notebook PCs Users: HP Discovers Design Flaw in Third-party Memory Modules Across the Industry
Jun 25, 2004 |
not rated yet |
0
-
HP renames EDS, now HP Enterprise Services
Sep 23, 2009 |
not rated yet |
0
-
Engineers build first sub-10-nm carbon nanotube transistor
Feb 01, 2012 |
4.9 / 5 (31) |
30
-
Something old, something new: Evolution and the structural divergence of duplicate genes
Jan 31, 2012 |
4.6 / 5 (7) |
1
-
The hidden nanoworld of ice crystals: Revealing the dynamic behavior of quasi-liquid layers
Jan 30, 2012 |
5 / 5 (3) |
1
-
Stock market network reveals investor clustering
Jan 27, 2012 |
3.9 / 5 (23) |
8
-
Of microchemistry and molecules: Electronic microfluidic device synthesizes biocompatible probes
Jan 26, 2012 |
5 / 5 (1) |
0
-
Calling function with no input argument
6 hours ago
-
Force free body diagram problem on gym equipment
7 hours ago
-
Empirical data regarding shower heads and water
15 hours ago
-
feed hold button on CNC lathe
Feb 09, 2012
-
RFAC in Fortran
Feb 09, 2012
-
dynamics 2/32
Feb 08, 2012
- More from Physics Forums - General Engineering
More news stories
CIA website offline, Anonymous takes credit
The website of the Central Intelligence Agency was unresponsive on Friday after the hacker group Anonymous claimed to have knocked it offline.
1 hour ago |
5 / 5 (1) |
6
New error-correcting codes guarantee the fastest possible rate of data transmission
Error-correcting codes are one of the triumphs of the digital age. They’re a way of encoding information so that it can be transmitted across a communication channel — such as an optical fiber o ...
Technology / Computer Sciences
9 hours ago |
5 / 5 (3) |
5
|
Small modular reactor design could be a 'SUPERSTAR'
(PhysOrg.com) -- Though most of today's nuclear reactors are cooled by water, we've long known that there are alternatives; in fact, the world's first nuclear-powered electricity in 1951 came from a reactor ...
Technology / Energy & Green Tech
9 hours ago |
4.2 / 5 (10) |
18
|
Advanced power-grid model finds low-cost, low-carbon future in West
(PhysOrg.com) -- The least expensive way for the Western U.S. to reduce greenhouse gas emissions enough to help prevent the worst consequences of global warming is to replace coal with renewable and other ...
Technology / Energy & Green Tech
9 hours ago |
3.7 / 5 (3) |
7
|
New power source discovered
(PhysOrg.com) -- Researchers at the Massachusetts Institute of Technology (MIT) and RMIT University have made a breakthrough in energy storage and power generation.
Technology / Energy & Green Tech
8 hours ago |
4.9 / 5 (12) |
3
|
NASA sees wide-eyed cyclone Jasmine
Cyclone Jasmine's eye has opened wider on NASA satellite imagery, as it moves through the Southern Pacific Ocean.
NASA sees Giovanna reach cyclone strength, threaten Madagascar
Tropical Storm 12S built up steam and became a cyclone on February 10, 2012 as NASA's Terra satellite passed overhead. Residents of east-central Madagascar should prepare for this cyclone to make landfall ...
Complex wiring of the nervous system may rely on a just a handful of genes and proteins
Researchers at the Salk Institute have discovered a startling feature of early brain development that helps to explain how complex neuron wiring patterns are programmed using just a handful of critical genes. ...
The power of estrogen -- male snakes attract other males
A new study has shown that boosting the estrogen levels of male garter snakes causes them to secrete the same pheromones that females use to attract suitors, and turned the males into just about the sexiest ...
Humans may have helped the decline of African rainforests 3000 years ago
(PhysOrg.com) -- Large areas of rainforests in Central Africa mysteriously disappeared over three thousand years ago, to be replaced by savannas. The prevailing theory has been that the cause was a change ...
Could Venus be shifting gear?
(PhysOrg.com) -- ESA’s Venus Express spacecraft has discovered that our cloud-covered neighbour spins a little slower than previously measured. Peering through the dense atmosphere in the infrared, the ...
Mar 21, 2010
Rank: 1 / 5 (1)
Mar 21, 2010
Rank: not rated yet