Habit Plays Major Role in Continued Use of Information Technology, Study Finds

Business and management researchers generally acknowledge two basic stages of information-systems usage: adoption and continuance. Past research has focused on adoption, the initial, critical stage in which users are introduced to a given computer application or program, learn about it and come to accept it. But recently, organizational managers and researchers have begun to explore the importance of continuance, the post-adoption stage of information-systems usage.