IBM Technology to Protect Customer Data in the Call Center Industry

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IBMacutes global call centers deliver superior customer service through a range of secure voice-based services.
IBM's global call centers deliver superior customer service through a range of secure voice-based services.

Researchers at IBM's India Research Laboratory have developed advanced data masking technology that helps call centers protect critical data without disrupting customer service or business operations. As IBM continuously seeks new methods to ensure privacy and security, the company intends to utilize this capability in its own call center operations to further protect information for its services clients around the world.


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