Search results for customer trust
Workers Who Feel Trusted Will Boost Sales and Provide Better Customer Service: Study
Medicine & Health / Psychology & Psychiatry
May 07, 2008 |
3.3 / 5 (3) |
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Companies that communicate their trust to employees will see superior sales and customer service performance, says a psychology researcher from Sauder School of Business at the University of British Columbia.
IBM Technology to Protect Customer Data in the Call Center Industry
Jul 03, 2008 |
5 / 5 (2) |
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Researchers at IBM's India Research Laboratory have developed advanced data masking technology that helps call centers protect critical data without disrupting customer service or business operations. As IBM ...
Put trust in your pocket: CSIRO's trust extension device
Feb 19, 2008 |
2 / 5 (4) |
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CSIRO has developed a prototype portable device that will allow people to do business across the internet on any computer in a trusted manner.
In Brief: BellSouth denies having NSA contract
May 16, 2006 |
1 / 5 (1) |
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Atlanta-based BellSouth denied that it has a contract with the U.S. National Security Agency to provide customer calling information.
Consumers remain upbeat
May 19, 2009 |
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Despite the global recession and the crisis in the banking sector, consumer confidence in financial services remains intact, according to a report compiled for the Nottingham University Business School.
Too much security reduces trust in online banking
Jan 29, 2008 |
3.3 / 5 (3) |
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The more security measures banks impose on internet banking the more customers lose faith in the system's ability to protect their money, a Massey University study has found.
UK: Millions of customer records sold
Nov 17, 2009 |
5 / 5 (1) |
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(AP) -- Rogue employees at a major mobile phone company illegally sold millions of customer records to rival firms, Britain's information watchdog said Tuesday.
Microsoft says some Windows PCs get 'Black Screen'
Dec 02, 2009 |
1 / 5 (1) |
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(AP) -- Microsoft Corp. says it's not to blame for a problem that is causing a "limited" number of Windows computers to boot up to a blank black screen.
Microsoft forms interoperability council
Jun 15, 2006 |
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Microsoft announced Wednesday the formation of the Interoperability Customer Executive Council.
Fooled by your 'friends'
Other Sciences / Social Sciences
Aug 14, 2009 |
5 / 5 (4) |
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Do not get too friendly with your investment adviser. It lowers your guard and increases your risk of being deceived, warn BI researchers Harald Biong and Kenneth H. Wathne.
IBM Researchers Develop Analytics Technology For Telecommunications Industry
Oct 06, 2009 |
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IBM today announced two analytics-focused research projects that will help telecom service providers and e-retailers improve customer service and new-customer acquisitions.
Microsoft raises cloud computing concerns
Nov 05, 2009 |
1.4 / 5 (9) |
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Packaged software powerhouse Microsoft on Thursday released a paper outlining privacy concerns businesses should consider prior to leaping into the computing "cloud."
Study: Behavior of Online Reviewers Affects Their Credibility
Sep 05, 2008 |
5 / 5 (2) |
1
(PhysOrg.com) -- Consumers increasingly rely on recommendations in online forums, such as Amazon.com and Angieslist.com, when deciding which products and services to buy. But, in most cases, they've never met the posters ...
Cell phone users rack up accidental data charges
Aug 26, 2009 |
1 / 5 (1) |
2
(AP) -- Verizon Wireless is looking into ways to prevent subscribers without data plans from accidentally starting up the Web browser on their phones and racking up $1.99 in fees each time.
Farmers' markets harvest new business
Nov 05, 2009 |
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Something fresh is growing in Indiana. The number of farmers' markets in the state has increased at double the rate of other U.S. states; between 1994 and 2004 the number of farmers' markets in Indiana increased by an impressive ...
