News tagged with customer management
Sun Microsystems to offer 'public cloud' service
Mar 18, 2009 |
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(AP) -- Taking a cue from Amazon.com, Sun Microsystems Inc. plans to launch its own "public cloud" service, which will let everyone from big-time corporations to dorm-room entrepreneurs run their businesses on Sun's computers ...
Search results for customer management
Poor customer service leads to loss of customers
Mar 26, 2009 |
5 / 5 (1) |
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Cost reductions are high on the agenda in many firms. Cost reductions often result in manning reductions and fewer employees. Customer service is a labour intensive function, and is therefore very likely to be affected by ...
Family-based brand identity influences customers' purchasing decisions
Aug 14, 2008 |
4 / 5 (2) |
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A new study in the Journal of Small Business Management shows that promoting the fact that the business is a "family" business positively influences customer purchasing decisions.
Workers Who Feel Trusted Will Boost Sales and Provide Better Customer Service: Study
Medicine & Health / Psychology & Psychiatry
May 07, 2008 |
3.3 / 5 (3) |
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Companies that communicate their trust to employees will see superior sales and customer service performance, says a psychology researcher from Sauder School of Business at the University of British Columbia.
CRM Vendor Kana Buys eVergance
May 08, 2007 |
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eVergance, a management consulting firm as well as an systems integrator, provides services for CRM optimization and Web self-service deployments.
Nuanced case for outsourcing by automakers
Dec 30, 2008 |
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Automakers who favor the flexibility and price savings of outsourcing production must weigh carefully the product life cycle implications of sacrificing in-house manufacturing, according to the Management Insights feature ...
Wage gap linked to customer bias
Other Sciences / Social Sciences
Jun 03, 2009 |
4 / 5 (2) |
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Researchers have helped solve the mystery of why white men continue to earn 25 percent more than equally well-performing women and minorities. Managers and business owners must pay a premium for white male employees because ...
Fooled by your 'friends'
Other Sciences / Social Sciences
Aug 14, 2009 |
5 / 5 (4) |
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Do not get too friendly with your investment adviser. It lowers your guard and increases your risk of being deceived, warn BI researchers Harald Biong and Kenneth H. Wathne.
IBM Technology to Protect Customer Data in the Call Center Industry
Jul 03, 2008 |
5 / 5 (2) |
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Researchers at IBM's India Research Laboratory have developed advanced data masking technology that helps call centers protect critical data without disrupting customer service or business operations. As IBM ...
Cabinet NG, Sage Link Document, Account Management Platforms
May 08, 2007 |
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Cabinet NG has launched its CNG-Shared Access Filing Environment (SAFE) platform, a document management platform designed to be used with Sage Software's accounting platform, allowing small enterprises to organize documents, ...
CA Hopes to Deliver on Integration Promise
Apr 24, 2007 |
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CA is positioning its new software suite as the first example of the integration it promised 18 months ago when it outlined its enterprise IT management vision for customers.
List of search results for customer management
