News tagged with customer satisfaction
IBM Researchers Develop Analytics Technology For Telecommunications Industry
Oct 06, 2009 |
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IBM today announced two analytics-focused research projects that will help telecom service providers and e-retailers improve customer service and new-customer acquisitions.
How to make negative services less unpleasant for consumers
Other Sciences / Social Sciences
Aug 07, 2009 |
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Service quality beliefs are usually positively related to customer satisfaction - the higher the perceived service quality, the higher the customer's satisfaction. However, an article published in the August issue of the ...
Wage gap linked to customer bias
Other Sciences / Social Sciences
Jun 03, 2009 |
4 / 5 (2) |
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Researchers have helped solve the mystery of why white men continue to earn 25 percent more than equally well-performing women and minorities. Managers and business owners must pay a premium for white male employees because ...
Study describes what companies should do to recover from a product recall
May 11, 2009 |
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A product recall can significantly affect a company's bottom line and its reputation, but a swift recall and restitution to purchasers can minimize harm to the company - and even improve customer satisfaction. ...
Researchers predict click-through behavior in Web searches
Technology / Computer Sciences
Mar 11, 2009 |
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In the world of search engines, clicks mean cash, and in a sluggish economy, companies can benefit by maximizing click-throughs to their Web sites from search engines.
Offshoring: Where's the value?
Jul 08, 2008 |
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U.S. firms that offshore customer service may save money on labor costs, but they also pay the price in terms of unhappy customers, say University of Michigan researchers.
