News tagged with customer service
eBay to close Vancouver facility
May 06, 2009 |
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Online auction giant eBay announced plans to close a customer service facility in Vancouver which employs some 700 people.
Poor customer service leads to loss of customers
Mar 26, 2009 |
5 / 5 (1) |
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Cost reductions are high on the agenda in many firms. Cost reductions often result in manning reductions and fewer employees. Customer service is a labour intensive function, and is therefore very likely to be affected by ...
Offshoring: Where's the value?
Jul 08, 2008 |
3.3 / 5 (4) |
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U.S. firms that offshore customer service may save money on labor costs, but they also pay the price in terms of unhappy customers, say University of Michigan researchers.
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T-Mobile says phone service outage resolved (Update)
Nov 04, 2009 |
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(AP) -- Wireless provider T-Mobile USA Inc. says it has cleared up service problems that were interfering with calls and text messaging for about 5 percent of its customers.
CRM Vendor Kana Buys eVergance
May 08, 2007 |
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eVergance, a management consulting firm as well as an systems integrator, provides services for CRM optimization and Web self-service deployments.
Workers Who Feel Trusted Will Boost Sales and Provide Better Customer Service: Study
Medicine & Health / Psychology & Psychiatry
May 07, 2008 |
3.3 / 5 (3) |
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Companies that communicate their trust to employees will see superior sales and customer service performance, says a psychology researcher from Sauder School of Business at the University of British Columbia.
Vegetable Scales With A Mind Of Their Own
Aug 14, 2008 |
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What was the number you were supposed to enter for the chili-pepper on the self-service scales? Was it 67 or 76? And the number for the bananas? The latest self-service scales automatically recognize what ...
Cell phone users rack up accidental data charges
Aug 26, 2009 |
1 / 5 (1) |
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(AP) -- Verizon Wireless is looking into ways to prevent subscribers without data plans from accidentally starting up the Web browser on their phones and racking up $1.99 in fees each time.
IBM Researchers Develop Analytics Technology For Telecommunications Industry
Oct 06, 2009 |
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IBM today announced two analytics-focused research projects that will help telecom service providers and e-retailers improve customer service and new-customer acquisitions.
Making time fly: ISU professor studies how to moderate waiting time with customers
Jan 25, 2008 |
4 / 5 (4) |
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We've all been there. You decide to go out for dinner and after being seated, you can't get service from the wait staff. Or you're at the airport waiting on flight delays and stuck in the customer service line, desperately ...
IBM Technology to Protect Customer Data in the Call Center Industry
Jul 03, 2008 |
5 / 5 (2) |
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Researchers at IBM's India Research Laboratory have developed advanced data masking technology that helps call centers protect critical data without disrupting customer service or business operations. As IBM ...
IBM Researchers Develop Shield to Mask Sensitive On-Screen Information
Jul 09, 2009 |
4.3 / 5 (3) |
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IBM Research - Haifa has developed software that more efficiently and effectively hides sensitive or personal information that might otherwise appear on the computer screens of unauthorized personnel. It could prove particularly ...
FairPoint phone company files for bankruptcy
Oct 26, 2009 |
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(AP) -- Telecommunications services provider FairPoint Communications filed for Chapter 11 bankruptcy protection Monday after agreeing on a deal with key lenders that will help lower its debt by about 62 percent.
List of search results for customer service
