News tagged with customer service
Employers feel no love for unscrupulous practice of 'service sweethearting'
A new study led by two Florida State University marketing professors finds that some frontline service employees who are rewarded for hikes in customer loyalty and satisfaction also may engage in "service ...
Other Sciences / Economics & Business
Feb 10, 2012 |
3.3 / 5 (3) |
10
For some consumers, surveys breed feedback fatigue
(AP) -- We appreciate your decision to read this story. Would you take a short survey about your satisfaction with the reading experience? Could you review this article on a website? Rate it for other readers?
Jan 08, 2012 |
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1
Apple accepts payment in China's yuan currency
Apple has started accepting payment in China's yuan currency through its online store, opening it up to the biggest Internet market in the world, company officials said Monday.
Nov 21, 2011 |
3 / 5 (1) |
0
House votes for 5-year freeze in new cell taxes
(AP) -- The House on Tuesday approved a five-year freeze on any new state and local taxes imposed on cellphones and other wireless services, including wireless broadband access.
Nov 02, 2011 |
5 / 5 (1) |
1
Service as performance: How do class differences affect hospitality interactions?
Is your hairdresser seething with hidden resentment? Do you subconsciously want to dominate the people who serve you? According to a new study in the Journal of Consumer Research, customers and hospitality workers engage ...
Other Sciences / Social Sciences
Aug 10, 2011 |
4 / 5 (1) |
0
Sony PlayStation Network restored in US, Europe
(AP) -- Sony Corp. says it is restoring its PlayStation Network in the U.S., Europe and parts of Asia today after hackers stole customer data and sent services offline in April.
Jun 02, 2011 |
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To boost customer satisfaction, owners should pay attention to employee job satisfaction
Previous studies have shown that customer satisfaction plays a key role in the health and future success of any company. When customers are satisfied, they keep coming back to the same store and invite their friends to do ...
Other Sciences / Economics & Business
Jun 01, 2011 |
4 / 5 (2) |
0
Intel creates AppUp small business service on Hybrid Cloud
Intel Corporation today launched the Intel AppUp Small Business Service, an innovative service running on the Intel Hybrid Cloud platform that enables server manufacturers, software vendors, and service providers to offer ...
May 25, 2011 |
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Reading letters over the net before they arrive
Siemens’ Trust-Ebox system automates electronic dispatching of letters to such a degree that postal service companies will be able to provide their customers with digital letters at competitive costs. ...
Apr 05, 2011 |
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1
Got up on the wrong side of the bed? Your work will show it
A new study of telephone customer service representatives shows just how important it is for employees to start the workday in a good mood.
Other Sciences / Social Sciences
Apr 04, 2011 |
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0
Customer representatives mean increased efficiency in radiology
Adding customer service representatives to a computerized radiology workflow management system means improved patient and referring physician satisfaction and increased radiologist efficiency, an analysis of a program at ...
Jan 12, 2011 |
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Widespread outage for AT&T's digital phone lines
(AP) -- AT&T's new digital home phone service failed across the country Tuesday, illustrating continuing reliability issues with Internet-based phone service.
May 25, 2010 |
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Staff 'false smiles' won't bring customers back: study
(PhysOrg.com) -- Companies should invest effort in convincing their staff about their marketing messages as well as trying to convince their customers, according to The University of Queensland's Associate Professor of Marketing ...
May 11, 2010 |
3 / 5 (2) |
0
New IBM Service Plays Real-Time Matchmaker In Call Centers
IBM announced a new service today which uses advanced analytics to match a caller with the optimal customer service representative (CSR) in real-time. IBM has collaborated with specialty insurance provider Assurant Solutions, ...
Mar 18, 2010 |
3.7 / 5 (3) |
0
Sony Ericsson closes NC, other sites as HQ moves
(AP) -- Cell phone handset maker Sony Ericsson will move its North American headquarters from North Carolina to Atlanta and close a half-dozen sites worldwide as it retrenches against what it expects will be a tighter market ...
Nov 18, 2009 |
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