News tagged with customer
Computer scientists develop technique to improve helpfulness of user-generated online reviews
Technology / Computer Sciences
Dec 18, 2009 |
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(PhysOrg.com) -- Irish computer scientists have developed a system to improve the helpfulness of online customer reviews. In recognition of the quality of their work, the group received a distinguished paper award at the ...
FCC asks Verizon Wireless to explain fees
Dec 04, 2009 |
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(AP) -- The Federal Communications Commission on Friday asked Verizon Wireless why it recently doubled the fees it charges customers when they break their contracts on "smart" phones.
Senators press EU to speed its Oracle-Sun probe
Nov 24, 2009 |
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(AP) -- U.S. senators are pressuring European antitrust regulators to hurry their investigation of Oracle Corp.'s proposed acquisition of Sun Microsystems Inc., citing Sun's "precarious" financial condition and fears about ...
UK: Millions of customer records sold
Nov 17, 2009 |
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(AP) -- Rogue employees at a major mobile phone company illegally sold millions of customer records to rival firms, Britain's information watchdog said Tuesday.
Farmers' markets harvest new business
Nov 05, 2009 |
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Something fresh is growing in Indiana. The number of farmers' markets in the state has increased at double the rate of other U.S. states; between 1994 and 2004 the number of farmers' markets in Indiana increased by an impressive ...
Nokia Siemens Networks to lay off up to 5,700
Nov 03, 2009 |
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(AP) -- Nokia Siemens Networks said Tuesday it will lay off up to 5,700 workers globally as part of a move to cut annual costs by euro500 million ($740 million).
Wal-Mart and Amazon.com trade price cuts on books
Oct 16, 2009 |
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(AP) -- An online book special offered by Wal-Mart Stores Inc. is turning into a full-fledged price war with Amazon.com.
New 'consumer-intelligence' technology will compile detailed profiles
Oct 14, 2009 |
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Buying Huggies at Target the other evening -- size N, for newborn -- I noticed that the back of the receipt was printed with a coupon for infant formula. Cash registers are so clever these days. Target, I've been told, is ...
IBM Researchers Develop Analytics Technology For Telecommunications Industry
Oct 06, 2009 |
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IBM today announced two analytics-focused research projects that will help telecom service providers and e-retailers improve customer service and new-customer acquisitions.
Saying sorry really does cost nothing
Sep 21, 2009 |
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(PhysOrg.com) -- Economists have finally proved what most of us have suspected for a long time - when it comes to apologising, talk is cheap. According to new research, firms that simply say sorry to disgruntled customers ...
Tweeting, more than just self expression: study
Sep 10, 2009 |
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(PhysOrg.com) -- From CNN to Ashton Kutcher everyone is tweeting. In ads, many companies now display the logo of an animated blue bird holding a sign that says "follow me."
How to make negative services less unpleasant for consumers
Other Sciences / Social Sciences
Aug 07, 2009 |
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Service quality beliefs are usually positively related to customer satisfaction - the higher the perceived service quality, the higher the customer's satisfaction. However, an article published in the August issue of the ...
Google launches rare ad campaign to sell more apps
Aug 03, 2009 |
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(AP) -- Google Inc. is so well known that it has become a synonym for search, making advertising unnecessary. Getting businesses to buy Google's online suite of office applications requires a little more ...
Computer giant Dell fined in Taiwan over consumer dispute
Jul 30, 2009 |
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Taiwanese authorities on Thursday fined US computer giant Dell one million Taiwan dollars (30,500 US) for customer rights infringements after it failed to honour an online price offer.
Wage gap linked to customer bias
Other Sciences / Social Sciences
Jun 03, 2009 |
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Researchers have helped solve the mystery of why white men continue to earn 25 percent more than equally well-performing women and minorities. Managers and business owners must pay a premium for white male employees because ...
