News tagged with customer
eBay to close Vancouver facility
May 06, 2009 |
not rated yet |
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Online auction giant eBay announced plans to close a customer service facility in Vancouver which employs some 700 people.
Fujitsu Develops Secure USB Memory Device Featuring Automatic Data-Erase Function
Apr 17, 2009 |
4.8 / 5 (4) |
2
Fujitsu Laboratories today announced the development of two new technologies designed to prevent the unwanted disclosure of data from lost universal serial bus (USB) memory devices and prevent uploads to file-sharing ...
Poor customer service leads to loss of customers
Mar 26, 2009 |
5 / 5 (1) |
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Cost reductions are high on the agenda in many firms. Cost reductions often result in manning reductions and fewer employees. Customer service is a labour intensive function, and is therefore very likely to be affected by ...
Sun Microsystems to offer 'public cloud' service
Mar 18, 2009 |
4 / 5 (1) |
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(AP) -- Taking a cue from Amazon.com, Sun Microsystems Inc. plans to launch its own "public cloud" service, which will let everyone from big-time corporations to dorm-room entrepreneurs run their businesses on Sun's computers ...
Fleeing customers haunt phone co. in New England
Mar 12, 2009 |
2 / 5 (2) |
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(AP) -- Phone companies fear that customers will increasingly switch off their landlines in favor of wireless phones or phone service from cable TV providers. So the last thing FairPoint Communications Inc. needed was to ...
Researchers predict click-through behavior in Web searches
Technology / Computer Sciences
Mar 11, 2009 |
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In the world of search engines, clicks mean cash, and in a sluggish economy, companies can benefit by maximizing click-throughs to their Web sites from search engines.
Virtual consultancy to foster business innovation
Nov 06, 2008 |
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(PhysOrg.com) -- An advanced semantics-based software platform is helping companies in the east of Europe develop the knowledge, skills and expertise they need to innovate.
Offshoring: Where's the value?
Jul 08, 2008 |
3.3 / 5 (4) |
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U.S. firms that offshore customer service may save money on labor costs, but they also pay the price in terms of unhappy customers, say University of Michigan researchers.
IBM Technology to Protect Customer Data in the Call Center Industry
Jul 03, 2008 |
5 / 5 (2) |
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Researchers at IBM's India Research Laboratory have developed advanced data masking technology that helps call centers protect critical data without disrupting customer service or business operations. As IBM ...
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