News tagged with customer
Saying sorry really does cost nothing
Sep 21, 2009 |
4.3 / 5 (7) |
4
(PhysOrg.com) -- Economists have finally proved what most of us have suspected for a long time - when it comes to apologising, talk is cheap. According to new research, firms that simply say sorry to disgruntled customers ...
Fujitsu Develops Secure USB Memory Device Featuring Automatic Data-Erase Function
Apr 17, 2009 |
4.8 / 5 (4) |
2
Fujitsu Laboratories today announced the development of two new technologies designed to prevent the unwanted disclosure of data from lost universal serial bus (USB) memory devices and prevent uploads to file-sharing ...
Offshoring: Where's the value?
Jul 08, 2008 |
3.3 / 5 (4) |
0
U.S. firms that offshore customer service may save money on labor costs, but they also pay the price in terms of unhappy customers, say University of Michigan researchers.
New 'consumer-intelligence' technology will compile detailed profiles
Oct 14, 2009 |
3 / 5 (4) |
0
Buying Huggies at Target the other evening -- size N, for newborn -- I noticed that the back of the receipt was printed with a coupon for infant formula. Cash registers are so clever these days. Target, I've been told, is ...
IBM Technology to Protect Customer Data in the Call Center Industry
Jul 03, 2008 |
5 / 5 (2) |
0
Researchers at IBM's India Research Laboratory have developed advanced data masking technology that helps call centers protect critical data without disrupting customer service or business operations. As IBM ...
Wage gap linked to customer bias
Other Sciences / Social Sciences
Jun 03, 2009 |
4 / 5 (2) |
3
Researchers have helped solve the mystery of why white men continue to earn 25 percent more than equally well-performing women and minorities. Managers and business owners must pay a premium for white male employees because ...
Poor customer service leads to loss of customers
Mar 26, 2009 |
5 / 5 (1) |
1
Cost reductions are high on the agenda in many firms. Cost reductions often result in manning reductions and fewer employees. Customer service is a labour intensive function, and is therefore very likely to be affected by ...
UK: Millions of customer records sold
Nov 17, 2009 |
5 / 5 (1) |
0
(AP) -- Rogue employees at a major mobile phone company illegally sold millions of customer records to rival firms, Britain's information watchdog said Tuesday.
Fleeing customers haunt phone co. in New England
Mar 12, 2009 |
2 / 5 (2) |
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(AP) -- Phone companies fear that customers will increasingly switch off their landlines in favor of wireless phones or phone service from cable TV providers. So the last thing FairPoint Communications Inc. needed was to ...
Sun Microsystems to offer 'public cloud' service
Mar 18, 2009 |
4 / 5 (1) |
0
(AP) -- Taking a cue from Amazon.com, Sun Microsystems Inc. plans to launch its own "public cloud" service, which will let everyone from big-time corporations to dorm-room entrepreneurs run their businesses on Sun's computers ...
How to make negative services less unpleasant for consumers
Other Sciences / Social Sciences
Aug 07, 2009 |
2 / 5 (2) |
0
Service quality beliefs are usually positively related to customer satisfaction - the higher the perceived service quality, the higher the customer's satisfaction. However, an article published in the August issue of the ...
Tweeting, more than just self expression: study
Sep 10, 2009 |
3 / 5 (1) |
1
(PhysOrg.com) -- From CNN to Ashton Kutcher everyone is tweeting. In ads, many companies now display the logo of an animated blue bird holding a sign that says "follow me."
Wal-Mart and Amazon.com trade price cuts on books
Oct 16, 2009 |
3 / 5 (1) |
1
(AP) -- An online book special offered by Wal-Mart Stores Inc. is turning into a full-fledged price war with Amazon.com.
Google launches rare ad campaign to sell more apps
Aug 03, 2009 |
2 / 5 (1) |
0
(AP) -- Google Inc. is so well known that it has become a synonym for search, making advertising unnecessary. Getting businesses to buy Google's online suite of office applications requires a little more ...
Virtual consultancy to foster business innovation
Nov 06, 2008 |
not rated yet |
0
(PhysOrg.com) -- An advanced semantics-based software platform is helping companies in the east of Europe develop the knowledge, skills and expertise they need to innovate.
