Study finds consequences of co-worker rudeness are far-reaching

A co-worker's rudeness can have a great impact on relationships far beyond the workplace, according to a Baylor University study published online in the Journal of Organizational Behavior. Findings suggest that stress created ...

How to make negative services less unpleasant for consumers

Service quality beliefs are usually positively related to customer satisfaction - the higher the perceived service quality, the higher the customer's satisfaction. However, an article published in the August issue of the ...

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