How AI can boost service for vulnerable customers

Artificial intelligence has become the Swiss Army knife of the business world, a universal tool for increasing sales, optimizing efficiency, and interacting with customers. But new research from Texas McCombs explores another ...

How AI alters middle managers' work

The introduction of artificial intelligence is a significant part of the digital transformation bringing challenges and changes to the job descriptions among management. A study conducted at the University of Eastern Finland ...

Greek fires rage unabated for a week

Greek firefighters struggled on Friday to contain scores of blazes stretching nationwide—the largest fires in the European Union this year.

Cheerful chatbots don't necessarily improve customer service

Imagine messaging an artificial intelligence (AI) chatbot about a missing package and getting the response that it would be "delighted" to help. Once the bot creates the new order, they say they are "happy" to resolve the ...

NASA developing AI to navigate the lunar surface using landmarks

Much like how familiar landmarks can give travelers a sense of direction when their smart phones lose their lock on GPS signals, a NASA engineer is teaching a machine to use features on the Moon's horizon to navigate across ...

Young Australians face lifetime of labor change

With robotics and artificial intelligence causing job cuts and large-scale automation in most industries, tech-savvy young people are already preparing for rapid changes in their working lives.

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