Many won't rely on virtual options after COVID: AP-NORC poll

Many Americans don't expect to rely on the digital services that became commonplace during the pandemic after COVID-19 subsides, according to a new poll, even as many think it's a good thing if those options remain available ...

Bad news? Send an AI. Good news? Send a human

Researchers from University of Kentucky, University of Technology Sydney, and University of Illinois-Chicago published a new paper in the Journal of Marketing that examines the customer response and satisfaction implications ...

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