Breaking down communication barriers between health professionals and Indigenous people

An innovative Indigenous online teaching resource launched on 4 August will help 'close the gap' between Indigenous and non-Indigenous Australians through improving communication between health professionals and Indigenous people.

The Byalawa project comprises a website and a set of six online videos designed to assist health sciences students across a range of disciplines learn to effectively communicate with Indigenous patients and clients.

Health professionals such lead researcher Dr. Tricia McCabe, from the Faculty of Health Sciences, have long known that cultural misunderstandings can be a barrier to communication.

Factors that can limit effective communication between Aboriginal patients and healthcare workers include a lack of patient control over language, timing, content and circumstances of the interactions; and most importantly for this project, a lack of staff training in intercultural communication.

To create the videos Dr. McCabe conducted qualitative research through focus groups with Aboriginal people.

"We asked our groups to tell us their stories of when they had seen health professionals. When it had gone well, and when it had gone badly. From these insights we scripted six vignettes that feature Aboriginal actors talking to, or sometimes clashing with, real-world health professionals, including a pharmacist, a physiotherapist, an occupational therapist, a psychologist and a speech pathologist.

"As teaching materials, the videos offer authenticity in interaction because the Aboriginal actors' roles are partially scripted, but the health professionals offer real and impromptu responses to the situation."

Dr. McCabe says the finished video vignettes are accompanied by talking points for students and teachers. This combination of video and learning guide can be used to direct health students in developing insights linked to McCabe's focus-group research.

Provided by University of Sydney